Level 3 Award in Crowd Safety Management

1. Introduction to Crowd Safety Management Explains the principles of crowd safety, the role of a crowd safety manager, and the importance of structured planning.

2. Crowd Risk Assessment Covers methods for identifying, analyzing, and mitigating risks associated with large gatherings.

3. Crowd Dynamics and Behavior Examines how crowds move, react, and behave under normal and emergency conditions.

4. Safety Planning and Event Preparation Provides guidance on developing safety plans, resource allocation, and coordination with stakeholders.

5. Emergency Procedures and Response Outlines protocols for evacuation, medical emergencies, and incident response during crowd events.

6. Legal and Regulatory Framework for Crowd Safety Reviews relevant laws, standards, and compliance requirements for managing public safety at events.

7. Communication in Crowd Safety Management Focuses on effective communication strategies, including public announcements, signage, and coordination with emergency services.

8. Technology in Crowd Monitoring Introduces tools such as CCTV, drones, and crowd‑monitoring software to enhance situational awareness.

9. Security Considerations in Crowd Management Discusses integration of security measures, access control, and threat prevention in crowd safety planning.

10. Post‑Event Evaluation and Improvement Emphasizes reviewing incidents, gathering feedback, and implementing lessons learned for continuous improvement.

• Builds competency in planning and managing safe crowd environments

• Enhances compliance with legal and regulatory standards

• Equips participants with practical tools for risk assessment and emergency response

• Strengthens communication and coordination skills for large‑scale events

• Provides recognized certification to support career advancement in event and safety management

• Event managers and organizers

• Security and safety officers

• Venue and facility managers

• Emergency response coordinators

• Professionals preparing for roles in public safety and event management

• Assessment Type: Written exam + scenario‑based evaluation

• Format: MCQs, short answers, and case study analysis

• Total Questions: 65 theory + 1 scenario assignment

• Passing Score: 70%

• Duration: 2 hours (written) + 45 minutes (scenario evaluation)

• Certification: Level 3 Award in Crowd Safety Management Certificate

To deliver this Qualification, HiQual UK Approved ATPs must demonstrate the capability to deliver, assess, and internally quality assure qualifications in line with recognised regulatory principles and the expectations of the Regulated Qualifications Framework (RQF).

Approved centres must operate effective systems to ensure the validity, reliability, fairness, consistency, and security of assessment.

1. Centre Recognition and Legal Compliance

Centres must be formally recognised by HiQual UK prior to the delivery or assessment of any qualification. To maintain recognition, centres must: Be a legally constituted organisation operating in compliance with applicable legislation and regulatory requirements. Demonstrate effective governance, management oversight, and clear lines of accountability. Comply with all HiQual UK policies, procedures, and conditions of centre recognition. Notify HiQual UK promptly of any material changes that may affect delivery, assessment, or internal quality assurance arrangements.

2. Resources, Facilities, and Learning Environment

Centres must ensure that sufficient and appropriate resources are in place to support learning and assessment. This includes: Learning environments appropriate to the mode of delivery, including classrooms and, where applicable, specialist or practical facilities. Access to learning and assessment resources that enable learners to meet qualification outcomes. Secure systems for managing learner data, assessment records, and certification claims. Arrangements that support equality of access and reasonable adjustments for learners where required.

3. Staff Competence and Occupational Expertise

Centres must ensure that all staff involved in delivery, assessment, and internal quality assurance are competent and suitably qualified. Centres must: Appoint tutors with appropriate subject knowledge, teaching competence, and relevant occupational or professional experience. Ensure assessors are trained and competent in applying HiQual UK assessment requirements and standards. Appoint a qualified Internal Quality Assurer (IQA) responsible for monitoring assessment practice and decisions. Maintain records of staff qualifications, experience, training, and continuing professional development (CPD).

4. Assessment Practice and Internal Quality Assurance (IQA)

Centres must operate robust internal quality assurance systems to ensure assessment integrity. Centres must: Ensure assessment is valid, fit for purpose, and conducted in line with HiQual UK requirements. Implement effective IQA procedures to monitor assessor performance and confirm the consistency of assessment decisions. Maintain accurate, complete, and auditable records of learner registration, assessment evidence, and outcomes. Carry out regular internal reviews and standardisation activities to support continuous improvement.

5. Integrity, Risk Management, and Malpractice

Centres must take appropriate measures to protect the integrity of assessment. Centres must: Maintain policies and procedures for the prevention, identification, and management of malpractice and maladministration. Ensure secure handling, storage, and retention of assessment materials and learner evidence. Report any suspected or confirmed malpractice to HiQual UK in accordance with published procedures.

6. Health, Safety, Safeguarding, and Learner Protection

Centres must provide a safe, inclusive, and supportive learning environment. Centres must: Comply with applicable health and safety and safeguarding legislation. Conduct risk assessments for learning activities, particularly where practical or technical work is involved. Maintain procedures to safeguard learner welfare and wellbeing.

7. Learner Information, Support, and Fair Treatment

Centres must ensure learners are informed, supported, and treated fairly. Centres must: Provide clear and accurate information on programme requirements, assessment methods, and certification. Ensure learners receive timely and constructive feedback on assessment outcomes. Operate transparent complaints and appeals procedures aligned with HiQual UK requirements. Manage learner information securely in compliance with data protection legislation.