Level 3 Diploma in Health Care and Social Care Support Skills

1. Introduction to Health Care and Social Care Support Scope, importance, and role of support workers in care delivery.

2. Health Care Standards and Regulations WHO, NHS, OSHA, ISO 9001, and Care Quality Commission compliance requirements.

3. Patient Care and Communication Skills Effective communication, empathy, confidentiality, and cultural sensitivity.

4. Safeguarding and Protection of Vulnerable Individuals Child protection, elder care, safeguarding policies, and ethical responsibilities.

5. Basic Clinical Support Skills Vital signs monitoring, infection control, and assisting with daily living activities.

6. Social Care Practices and Community Support Supporting independence, rehabilitation, and community integration.

7. Risk Assessment and Health & Safety in Care Settings Identifying hazards, risk mitigation, and safe working practices.

8. Documentation and Record Keeping in Care Patient records, confidentiality, compliance verification, and audit readiness.

9. Teamwork and Professional Collaboration Working with nurses, doctors, social workers, and multidisciplinary teams.

10. Emergency Response and Crisis Management First aid, incident reporting, and emergency protocols in health care and social care.

• Builds competence in health care and social care support practices

• Enhances compliance with WHO, NHS, OSHA, ISO, and Care Quality Commission standards

• Strengthens skills in patient care, safeguarding, and communication

• Provides tools for audit‑ready documentation and continual improvement

• Offers recognized certification to support careers in health care assistance, social care support, and compliance consultancy

• Health care assistants and support workers

• Social care practitioners in community and residential settings

• QA/QC professionals in health and social care projects

• Individuals progressing from Level 2 Award in Health Care Support (HCAS‑212) or equivalent qualifications

• Assessment Type: Written exam + practical care project + viva

• Format: MCQs, applied case studies, hands‑on care project, and oral defense

• Total Questions: 80 theory + 1 practical project + 1 viva

• Passing Score: 70%

• Duration: 6–8 weeks (120–150 hours total)

• Certification: Level 3 Diploma in Health Care and Social Care Support Skills (HCSS)

To deliver this Qualification, HiQual UK Approved ATPs must demonstrate the capability to deliver, assess, and internally quality assure qualifications in line with recognised regulatory principles and the expectations of the Regulated Qualifications Framework (RQF).

Approved centres must operate effective systems to ensure the validity, reliability, fairness, consistency, and security of assessment.

1. Centre Recognition and Legal Compliance

Centres must be formally recognised by HiQual UK prior to the delivery or assessment of any qualification. To maintain recognition, centres must: Be a legally constituted organisation operating in compliance with applicable legislation and regulatory requirements. Demonstrate effective governance, management oversight, and clear lines of accountability. Comply with all HiQual UK policies, procedures, and conditions of centre recognition. Notify HiQual UK promptly of any material changes that may affect delivery, assessment, or internal quality assurance arrangements.

2. Resources, Facilities, and Learning Environment

Centres must ensure that sufficient and appropriate resources are in place to support learning and assessment. This includes: Learning environments appropriate to the mode of delivery, including classrooms and, where applicable, specialist or practical facilities. Access to learning and assessment resources that enable learners to meet qualification outcomes. Secure systems for managing learner data, assessment records, and certification claims. Arrangements that support equality of access and reasonable adjustments for learners where required.

3. Staff Competence and Occupational Expertise

Centres must ensure that all staff involved in delivery, assessment, and internal quality assurance are competent and suitably qualified. Centres must: Appoint tutors with appropriate subject knowledge, teaching competence, and relevant occupational or professional experience. Ensure assessors are trained and competent in applying HiQual UK assessment requirements and standards. Appoint a qualified Internal Quality Assurer (IQA) responsible for monitoring assessment practice and decisions. Maintain records of staff qualifications, experience, training, and continuing professional development (CPD).

4. Assessment Practice and Internal Quality Assurance (IQA)

Centres must operate robust internal quality assurance systems to ensure assessment integrity. Centres must: Ensure assessment is valid, fit for purpose, and conducted in line with HiQual UK requirements. Implement effective IQA procedures to monitor assessor performance and confirm the consistency of assessment decisions. Maintain accurate, complete, and auditable records of learner registration, assessment evidence, and outcomes. Carry out regular internal reviews and standardisation activities to support continuous improvement.

5. Integrity, Risk Management, and Malpractice

Centres must take appropriate measures to protect the integrity of assessment. Centres must: Maintain policies and procedures for the prevention, identification, and management of malpractice and maladministration. Ensure secure handling, storage, and retention of assessment materials and learner evidence. Report any suspected or confirmed malpractice to HiQual UK in accordance with published procedures.

6. Health, Safety, Safeguarding, and Learner Protection

Centres must provide a safe, inclusive, and supportive learning environment. Centres must: Comply with applicable health and safety and safeguarding legislation. Conduct risk assessments for learning activities, particularly where practical or technical work is involved. Maintain procedures to safeguard learner welfare and wellbeing.

7. Learner Information, Support, and Fair Treatment

Centres must ensure learners are informed, supported, and treated fairly. Centres must: Provide clear and accurate information on programme requirements, assessment methods, and certification. Ensure learners receive timely and constructive feedback on assessment outcomes. Operate transparent complaints and appeals procedures aligned with HiQual UK requirements. Manage learner information securely in compliance with data protection legislation.