Level 5 Diploma in Crowd Safety Management

1. Introduction to Crowd Safety Management Reviews the principles, scope, and importance of crowd safety in public and private events.

2. Crowd Dynamics and Behavior Explains how individuals and groups behave in crowds, including movement patterns and psychological factors.

3. Risk Assessment and Management Covers hazard identification, risk analysis, and mitigation strategies for crowd safety.

4. Legal and Regulatory Framework Reviews laws, regulations, and compliance requirements governing crowd management and event safety.

5. Event Planning and Management Focuses on designing safe event layouts, capacity planning, and contingency planning.

6. Security and Emergency Preparedness Explains security protocols, emergency response planning, and coordination with law enforcement and medical services.

7. Technology and Innovations in Crowd Management Reviews surveillance systems, crowd monitoring tools, and digital innovations for safety.

8. Crisis Communication and Media Relations Covers communication strategies during emergencies, media handling, and public information management.

9. Leadership and Decision‑Making in Crowd Safety Focuses on leadership skills, decision‑making under pressure, and managing multidisciplinary teams.

10. Post‑Event Evaluation and Continuous Improvement Explains debriefing, incident reporting, lessons learned, and implementing improvements for future events.

• Builds advanced expertise in managing crowd safety at large‑scale events

• Enhances ability to conduct risk assessments and ensure legal compliance

• Strengthens leadership and decision‑making skills in high‑pressure situations

• Provides tools for integrating technology and innovation into safety planning

• Offers recognized certification to support career progression in event safety and security management

• Senior event managers and safety officers

• Security and law enforcement professionals

• Public safety coordinators and emergency planners

• Professionals advancing from Level 4 safety or event management programs

• Individuals preparing for leadership roles in crowd safety and event security

• Assessment Type: Written exam + case study + project

• Format: MCQs, short answers, applied case study, and safety management project

• Total Questions: 80 theory + 1 case study + 1 project

• Passing Score: 70%

• Duration: 3 hours (written) + 4 weeks (project submission)

• Certification: Level 5 Diploma in Crowd Safety Management

To deliver this Qualification, HiQual UK Approved ATPs must demonstrate the capability to deliver, assess, and internally quality assure qualifications in line with recognised regulatory principles and the expectations of the Regulated Qualifications Framework (RQF).

Approved centres must operate effective systems to ensure the validity, reliability, fairness, consistency, and security of assessment.

1. Centre Recognition and Legal Compliance

Centres must be formally recognised by HiQual UK prior to the delivery or assessment of any qualification. To maintain recognition, centres must: Be a legally constituted organisation operating in compliance with applicable legislation and regulatory requirements. Demonstrate effective governance, management oversight, and clear lines of accountability. Comply with all HiQual UK policies, procedures, and conditions of centre recognition. Notify HiQual UK promptly of any material changes that may affect delivery, assessment, or internal quality assurance arrangements.

2. Resources, Facilities, and Learning Environment

Centres must ensure that sufficient and appropriate resources are in place to support learning and assessment. This includes: Learning environments appropriate to the mode of delivery, including classrooms and, where applicable, specialist or practical facilities. Access to learning and assessment resources that enable learners to meet qualification outcomes. Secure systems for managing learner data, assessment records, and certification claims. Arrangements that support equality of access and reasonable adjustments for learners where required.

3. Staff Competence and Occupational Expertise

Centres must ensure that all staff involved in delivery, assessment, and internal quality assurance are competent and suitably qualified. Centres must: Appoint tutors with appropriate subject knowledge, teaching competence, and relevant occupational or professional experience. Ensure assessors are trained and competent in applying HiQual UK assessment requirements and standards. Appoint a qualified Internal Quality Assurer (IQA) responsible for monitoring assessment practice and decisions. Maintain records of staff qualifications, experience, training, and continuing professional development (CPD).

4. Assessment Practice and Internal Quality Assurance (IQA)

Centres must operate robust internal quality assurance systems to ensure assessment integrity. Centres must: Ensure assessment is valid, fit for purpose, and conducted in line with HiQual UK requirements. Implement effective IQA procedures to monitor assessor performance and confirm the consistency of assessment decisions. Maintain accurate, complete, and auditable records of learner registration, assessment evidence, and outcomes. Carry out regular internal reviews and standardisation activities to support continuous improvement.

5. Integrity, Risk Management, and Malpractice

Centres must take appropriate measures to protect the integrity of assessment. Centres must: Maintain policies and procedures for the prevention, identification, and management of malpractice and maladministration. Ensure secure handling, storage, and retention of assessment materials and learner evidence. Report any suspected or confirmed malpractice to HiQual UK in accordance with published procedures.

6. Health, Safety, Safeguarding, and Learner Protection

Centres must provide a safe, inclusive, and supportive learning environment. Centres must: Comply with applicable health and safety and safeguarding legislation. Conduct risk assessments for learning activities, particularly where practical or technical work is involved. Maintain procedures to safeguard learner welfare and wellbeing.

7. Learner Information, Support, and Fair Treatment

Centres must ensure learners are informed, supported, and treated fairly. Centres must: Provide clear and accurate information on programme requirements, assessment methods, and certification. Ensure learners receive timely and constructive feedback on assessment outcomes. Operate transparent complaints and appeals procedures aligned with HiQual UK requirements. Manage learner information securely in compliance with data protection legislation.