Level 2 Award in IT User Skills

1. Introduction to IT User Skills Defines the role of IT in the workplace and the importance of digital literacy.

2. Word Processing Applications Covers creating, formatting, and editing documents using word processing software.

3. Spreadsheet Applications Introduces data entry, formulas, charts, and basic data analysis.

4. Presentation Software Explains how to design, format, and deliver effective presentations.

5. Database Basics Provides an introduction to creating, managing, and querying simple databases.

6. Internet and Email Skills Reviews safe browsing, online research, and effective use of email communication.

7. File Management and Data Storage Explains organizing files, using cloud storage, and applying backup practices.

8. IT Security and Safe Practices Introduces cybersecurity basics, password management, and safe online behavior.

9. Collaborative Tools and Online Communication Covers video conferencing, shared documents, and digital collaboration platforms.

10. Practical Case Study in IT User Skills Applies knowledge to real‑world tasks, reinforcing problem‑solving and productivity skil

• Builds essential IT skills for workplace and personal productivity

• Enhances competence in word processing, spreadsheets, and presentations

• Strengthens understanding of IT security and safe online practices

• Provides practical skills for digital communication and collaboration

• Offers recognized certification to support career progression in IT and business roles

• Entry‑level office staff and administrative assistants

• Students and professionals seeking foundational IT skills

• Individuals preparing for employment in digitally enabled workplaces

• Professionals transitioning into roles requiring IT competence

• Learners preparing for higher‑level IT qualifications

• Assessment Type: Written exam + practical evaluation

• Format: MCQs, short answers, and hands‑on IT tasks

• Total Questions: 50 theory + 1 practical assignment

• Passing Score: 70%

• Duration: 90 minutes (written) + 2 hours (practical)

• Certification: Level 2 Award in IT User Skills Certificate

To deliver this Qualification, HiQual UK Approved ATPs must demonstrate the capability to deliver, assess, and internally quality assure qualifications in line with recognised regulatory principles and the expectations of the Regulated Qualifications Framework (RQF).

Approved centres must operate effective systems to ensure the validity, reliability, fairness, consistency, and security of assessment.

1. Centre Recognition and Legal Compliance

Centres must be formally recognised by HiQual UK prior to the delivery or assessment of any qualification. To maintain recognition, centres must: Be a legally constituted organisation operating in compliance with applicable legislation and regulatory requirements. Demonstrate effective governance, management oversight, and clear lines of accountability. Comply with all HiQual UK policies, procedures, and conditions of centre recognition. Notify HiQual UK promptly of any material changes that may affect delivery, assessment, or internal quality assurance arrangements.

2. Resources, Facilities, and Learning Environment

Centres must ensure that sufficient and appropriate resources are in place to support learning and assessment. This includes: Learning environments appropriate to the mode of delivery, including classrooms and, where applicable, specialist or practical facilities. Access to learning and assessment resources that enable learners to meet qualification outcomes. Secure systems for managing learner data, assessment records, and certification claims. Arrangements that support equality of access and reasonable adjustments for learners where required.

3. Staff Competence and Occupational Expertise

Centres must ensure that all staff involved in delivery, assessment, and internal quality assurance are competent and suitably qualified. Centres must: Appoint tutors with appropriate subject knowledge, teaching competence, and relevant occupational or professional experience. Ensure assessors are trained and competent in applying HiQual UK assessment requirements and standards. Appoint a qualified Internal Quality Assurer (IQA) responsible for monitoring assessment practice and decisions. Maintain records of staff qualifications, experience, training, and continuing professional development (CPD).

4. Assessment Practice and Internal Quality Assurance (IQA)

Centres must operate robust internal quality assurance systems to ensure assessment integrity. Centres must: Ensure assessment is valid, fit for purpose, and conducted in line with HiQual UK requirements. Implement effective IQA procedures to monitor assessor performance and confirm the consistency of assessment decisions. Maintain accurate, complete, and auditable records of learner registration, assessment evidence, and outcomes. Carry out regular internal reviews and standardisation activities to support continuous improvement.

5. Integrity, Risk Management, and Malpractice

Centres must take appropriate measures to protect the integrity of assessment. Centres must: Maintain policies and procedures for the prevention, identification, and management of malpractice and maladministration. Ensure secure handling, storage, and retention of assessment materials and learner evidence. Report any suspected or confirmed malpractice to HiQual UK in accordance with published procedures.

6. Health, Safety, Safeguarding, and Learner Protection

Centres must provide a safe, inclusive, and supportive learning environment. Centres must: Comply with applicable health and safety and safeguarding legislation. Conduct risk assessments for learning activities, particularly where practical or technical work is involved. Maintain procedures to safeguard learner welfare and wellbeing.

7. Learner Information, Support, and Fair Treatment

Centres must ensure learners are informed, supported, and treated fairly. Centres must: Provide clear and accurate information on programme requirements, assessment methods, and certification. Ensure learners receive timely and constructive feedback on assessment outcomes. Operate transparent complaints and appeals procedures aligned with HiQual UK requirements. Manage learner information securely in compliance with data protection legislation.